Curs valabil până la modificarea structurii de Cursuri Cisco: 24.02.2020

Cisco UCCXD – Unified Contact Center Express & Unified IP IVR Deployment

This course provides students with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

This course is based on UCCX release 8.0.

Cui i se adresează?

The primary audience for this course will be CiscoChannel Partners and Resellers, System Engineers and Customers deploying and maintaining Unified Contact Center Express products. This course is also very popular for people looking to prepare for the CCIE Voice exam as it covers the use of the CRS server for IP IVR and Call Centre type ACD applications.

Ce veți învăța?

After you complete this course you will be able to:

  • Design and plan a Cisco Unified CCX and a Cisco Unified lP IVR implementation
  • Install or discuss all Cisco Unified CCX components, servers, and clients
  • Configure al! Cisco Unified CCX components
  • Build workflow applications to exploit Cisco Unified IP IVR features and capabilities
  • Build contact center workflows to exploit Cisco Unified Contact Center Express features and capabilities
  • Deploy and use Cisco Agent and Supervisor Desktop software
  • Deploy the Cisco Desktop Work Flow Administrator and set contact center options
  • Use real-time and historical reporting
  • Deploy the Outbound Preview Dialer
  • Deploy Agent Email
  • Deploy automatic speech recognil!on and text-to-speech applications
  • Discuss maintenance activities
Cerințe preliminare:

Students need to have:

  • Nternetworking Fundamentals (ICND1 and ICND2 Or CCNABC) recommended.
  • Basic IP telephony concepts (ICOMM) recommended.
  • Cisco Unified Communication Manager deployments (CIPT1V8) recommended.
  • Cisco IP Phones, Cisco IP Communicator
  • Contact Center Operations
  • Microsoft Windows 2000, 2003, XP
  • MS SOL 2000, MSDE Databases
Agenda cursului:

Materialele de curs sunt în limba Engleză. Predarea se face în limba Română.

Este recomandat să continui cu:

Nu există cursuri recomandate după finalizarea acestui curs.

Programe de certificare

Nu sunt programe de ceritifcare pentru acest curs.

Detalii curs

Durată
5
zile

Preț
2500 EUR
Modalități de livrare
Predare în clasă, Clasă hibridă, Clasă virtuală
Nivel de specializare
5. Specialized
Într-o economie bazată pe cunoaștere, educarea și instruirea angajaților reprezintă o investiție în vederea obținerii unei performanțe îmbunătățite pe termen scurt, precum și a succesului pe termen lung al organizației.
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