Cisco CAPPS – Integrating Cisco Unified Communications Applications v8.0

In this course you will learn about Cisco Unified Presence, Cisco Unity Express and Cisco Unity Connection. Other topics covered in this course include voice messaging deployment scenarios, troubleshooting mechanism.

Who needs to attend

Who needs to attend?
This course is aimed at CCNP Voice candidates, Systems engineers , network administrators and network engineers.

what you will learn

What you will learn
Voice mail integration options and requirements
Cisco Unity Connection in a CUCM deployment
Implement Cisco Unity Express in a CUCM Express deployment
Implement voice mail networking using VPIM
Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Course outline

Course Outline

1. Introduction to Voice Mail
Voice Mail Integration Overview
General Requirements for Voice Mail Integration
2. Cisco Unity Connection in a CUCM Environment
Integrating with CUCM
Configuring the Cisco Unity Connection System
Using Cisco Unity Connection Partitions and Search Spaces
Implementing Cisco Unity Connection Call Management
Configuring Cisco Unity Connection Users
Monitoring and Troubleshooting Cisco Unity Connection
3. Cisco Unity Express Implementation in a CUCM Express Environment
Cisco Unity Express Overview
Integrating Cisco Unity Express with CUCM Express
Configuring the Cisco Unity Express System
Configuring Cisco Unity Express Users
Cisco Unity Express AutoAttendant
Troubleshooting Cisco Unity Express
4. Voice Profile for Internet Mail (VPIM) Implementation
VPIM Basics
Implementing VPIM in Cisco Unity Connection
Implementing VPIM in Cisco Unity Express
5. Cisco Unified Presence Implementation
Cisco Unified Presence
Cisco Unified Presence Components and Communication Flows
Integrating Cisco Unified Presence
Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
Verifying and Troubleshooting Tools for Cisco Unified Presence Components

Certification programs
There are no certifications associated with this course.