IT TRAINING

Cisco CTCOLLAB – Troubleshooting Cisco IP Telephony and Video v1.0

In this course you will learn how to troubleshoot voice and voide network issues that include Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway.

Who needs to attend

Who needs to attend?
This course is aimed at network engineers responsible for troubleshooting voice and video networks and anyone interested in attaining the CCNP Collaboration Certificate.

what you will learn

What you will learn
Upon completion you will know how to:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
  • Troubleshoot voice quality issues and issues related to media resources
  • Troubleshooting ILS and GDPR
  • Troubleshoot Mobilityy Issues
Prerequisites

Prerequisite
Students need to have:

  • Working knowledge of converged voice and data networks
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
  • Prior attendance of CIPT1 or CIPTV1 and CIPT2 or CIPTV2 is required
Course outline

Course Outline

1. Introduction to Troubleshooting Cisco Collaboration Solutions
Identifying Cisco Collaboration Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools
2. Cisco Unified Communications Manager Troubleshooting
Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues
3. Cisco VCS Control and VCS Expressway Troubleshooting
Troubleshooting Endpoint Registration Issues
Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues
4. Call Setup Issues
Describing Call Setup Issues and Causes
Troubleshooting On-Net Single-Site Calling Issues
Troubleshooting On-Net Multi-Site Calling Issues
Troubleshooting Off-Net Calling Issues
5. ILS and GDPR Issues
Troubleshooting ILS and GDPR
6. Cisco Unified Communications Manager Mobility Features
Troubleshooting Device Mobility Issues
Troubleshooting Cisco Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues
7. Cisco TelePresence Management Suite Issues
Troubleshooting Cisco TMS Issues
8. Voice Quality and Media Resources Issues
Troubleshooting MTP Issues
Troubleshooting Transcoder Issues
Troubleshooting Audio and Video Conferencing Issues
Troubleshooting Audio and Video Quality Issues

Follow on
There are no follow-ons for this course.

Certification Programs
CCNP Collaboration