Citrix CHD-100 – Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5

In this course you will learn how to install, operate, configure and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN and identifying basic security threats.

Who needs to attend

Who needs to attend?
This course is aimed at support professionals equivalent to a tier 1 or tier 2, and help desk.

what you will learn

What you will learn
Upon completion you will know how to:

  • Identify components, communication, and services of Citrix XenApp 6.5
  • Identify components, communication, and services of Citrix XenDesktop 5.6
  • Use the different management consoles.
  • Use tools from Citrix for troubleshooting and diagnosing issues (qfarm, lbdiag, and Quick Launch)
  • Delegated administrator privileges for XenApp and XenDesktop
  • Various resource types available for XenApp and XenDesktop
  • Core architecture and communication requirements for the Citrix
  • Receiver, Web Interface, and the XenApp/XenDesktop architecture
  • XenApp and XenDesktop logon process and cause for possible delays or issues
  • Process XenApp and XenDesktop policies
  • Apply Active Directory GPO’s to sessions
  • View resultant set of policies using policy modeling and view configured policy settings
  • Route ICA session printing
  • Services and settings that affect printing
  • Web Interface and Secure Gateway communication processes
  • Manage sessions
  • Shadow users
  • Troubleshoot application issues, including seamless applications
  • Troubleshoot sessions and session connectivity issues
  • Troubleshoot streamed applications and sessions, including offline access to streamed applications
  • Troubleshoot policy issues
  • Troubleshoot common printing issues
  • Troubleshoot client to Web Interface communication issues
  • Troubleshoot Web Interface authentication and enumeration issues
  • Troubleshoot Secure Gateway

Students need to have:

  • Basic knowledge of Microsoft Windows Server 2008 R2 environments, Active Directory, and group membership within Active Directory
  • Experience with basic client network connectivity
Course outline

Course Outline

1. Architecture Overview
XenApp Architecture
XenApp Communication and Launch Process
XenApp Management Consoles and Diagnostic Tools
XenDesktop Architecture
XenDesktop Communication and Launch Process
XenDesktop Management Consoles and Diagnostic Tools
2. User Experience
XenApp Published Applications and Desktops
XenDesktop Virtual Desktops and VM Hosted Apps
Combining XenApp and XenDesktop
3. Troubleshooting XenApp/XenDesktop
XenApp Session Startup Phases
XenDesktop Session Startup Phases
4. Troubleshooting Client Connectivity
Citrix Receiver
Web Interface
Access Gateway
Troubleshooting Client Connectivity Issues
5. Troubleshooting XenApp Sessions, Applications and Policies
Session Management
Troubleshooting Server Selection
Troubleshooting Session Issues
Troubleshooting Application Issues
HDX Policy and Policy Issues
6. Troubleshooting XenDesktop
Client Connectivity
Virtual Desktop Agent and Session Management
Troubleshooting XenDesktop and VDA Registrations
7. Troubleshooting Printing
Printer Types
Printer Provisioning
Printing Pathways
Printer Policies
Troubleshooting Printing

Follow on
There are no follow-ons for this course.

Certification programs
There are no certifications associated with this program.