FREE WEBINAR
From ITIL Concepts to ServiceNow Reality
Join us for a practical look at how the ServiceNow platform can empower your ITIL processes.
Date
Thursday, November 13, 2025
Time
11:00 AM – 12:00 PM
Duration
1 hour
Location
Online, on Microsoft Teams
Join us for a practical look at how the ServiceNow platform can empower your ITIL processes. This webinar will walk you through a live demonstration, showcasing how to represent business applications and their components in ServiceNow and how to manage incidents from start to finish.
This session is designed for everyone, from those new to ITIL who want to learn essential concepts, to experienced professionals seeking to implement a cohesive, modern support model. We will highlight how our “ServiceNow Support, Assure, and Fulfill” training empowers organizations to align ITIL practices with ServiceNow platform to achieve full visibility and a more resilient IT landscape.
Trainer: Miroslav Siarov, Senior Technical Consultant at ITCE
Miroslav is a ServiceNow consultant with deep expertise in both administration and development on the platform. He holds 4x Certified Implementation Specialist credentials across IT Service Management (ITSM), Customer Service Management (CSM), Human Resources (HR), and Software Asset Management (SAM), making him a true all-rounder in the ServiceNow space.
As a ServiceNow Accredited Trainer, Miroslav delivers both classroom and virtual instructor-led courses on multiple products. Beyond standard training, he specializes in designing and delivering custom process-based sessions tailored to diverse audiences – from administrators and application managers to business stakeholders and practitioners.
With 9+ years in consulting and 6 years in training, he brings together the best of both worlds: hands-on technical mastery and the ability to make complex concepts stick. He’s not just an expert in design, development, and agile delivery, he’s also an engaging trainer who knows how to challenge, support, and inspire his learners. When Miroslav teaches, people gain not only knowledge but also confidence to apply it.
Agenda
The demo follows a disruption of a business service caused by an uncontrolled configuration change on an underlying infrastructure component.
Using ServiceNow, the team quickly connects the incident to the component causing the incident, initiates an approved change to correct it, and restores service under clear governance.
The takeaway: faster recovery and less downtime, clear visibility of the application and infrastructure landscape, fewer unauthorized changes and audit-ready evidence of control.
Business & Technology Leaders We Invite
- Current ServiceNow clients who want to maximize platform value, streamline operations, and explore advanced capabilities.
- Organizations evaluating ServiceNow adoption and seeking practical insights into implementation strategies, ROI, and real-world success stories.
Who Will Gain the Most Value
This session is tailored for IT leaders and professionals responsible for driving operational excellence and service transformation within their organizations.
Key participants who will benefit most include: Incident Managers, Problem Managers, Service Desk Managers, Infrastructure Managers, Configuration Managers, Change Managers, Release Managers, Quality Managers, CIOs, ServiceNow ITSM Consultants, and IT Professionals involved in optimizing service delivery and governance.
Join us to gain actionable insights, best practices, and practical guidance to elevate your ServiceNow initiatives and strengthen your IT Service Management strategy.
Whether you’re already leveraging ServiceNow or considering it as part of your digital transformation journey, this session will provide actionable guidance tailored to IT leaders, process owners, and enterprise decision-makers.
Why This Audience
Incident Management represents a core ITIL practice within ServiceNow, ensuring efficient issue resolution through structured workflows, intelligent automation, and seamless integrations.
Professionals in roles such as Incident, Problem, Change, and Service Desk Management are central to driving operational excellence. By mastering these foundational capabilities, organizations can evolve toward Major Incident, Problem, Change, and Service Request Management, reducing support workload, improving service quality, and enhancing user satisfaction across the enterprise.
This audience is uniquely positioned to translate ITSM best practices into measurable business outcomes—greater efficiency, faster resolution times, and stronger alignment between IT operations and business goals.
About ITCE
ITCE empowers organizations to accelerate transformation through a unique blend of training, consulting, and agile expertise.
We provide end-to-end suppor, from digital strategy and enterprise architecture to change management, roadmap planning, and stakeholder enablement.
Our T-shaped consultants help clients architect and execute their ServiceNow adoption and build internal capability through tailored practitioner enablement.
Trusted by leading enterprises, ITCE ensures teams become self-sustainable and ready to thrive in a continuously evolving digital landscape.
ITCE acts as both a Reseller and a Consulting & Implementation Partner, operating at the Premier Partner level.
ITCE is also an Authorized Training Partner for ServiceNow University, delivering the official regional training schedule and supporting professionals in building certified expertise on the platform.
• Certified Implementation Specialists across key domains: ITSM, ITOM (Discovery, Service Mapping, Event Management), Strategic Portfolio Management, Software Asset Management, HRSD, CSM, ITAM, and more.
• Individual micro-certifications in areas such as CMDB Health, Configure the CMDB, Service Portal, Agile & Test Management, and others — reflecting deep platform and implementation expertise.
BOOK YOUR SEAT
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