Microsoft 20688 – Supporting Windows 8.1

In this course you will learn how to support a Windows 8.1 deployment in a medium and large enterprise environment. You will also learn how to solve technical issues by developing a troubleshooting methodology for Windows 8.1.

Who needs to attend

Who needs to attend?
This course is aimed at experienced IT professionals that remotly manage and maintain Windows desktops and devices as well as desktop support technicians and IT consultants that support medium to large-sized companies.

What you will learn

Upon completion you will know how to:

Troubleshoot startup issues and operating system services on a Windows 8.1 system

Resolve issues related to hardware devices and device drivers

Troubleshoot computers remotely

Troubleshoot issues related to network connectivity

Troubleshoot client configuration failures and GPO application issues

Troubleshoot issues related to user settings

Troubleshoot remote connectivity issues

Resolve issues related to accessing resources from computers that are domain-joined

Resolve issues related to accessing resources from computers that are not domain-joined

Troubleshoot issues related to application installation and operation

Maintain Windows 8.1 following deployment

Design and implement extranet connectivity for Windows 8

Recover a computer running Windows 8.1



Students need to have:

Two years of experience in the IT field managing and maintaining Windows client operating systems

Two years of experience performing:

Windows application installation and support

Network configuration in Windows

Windows operating system installation and updates

Understanding of how Windows client computers integrate with server computers

Course outline

Course Outline

1: Introduction to Troubleshooting Windows 8.1
Common Windows 8.1 Troubleshooting Scenarios
Overview of Windows 8.1 Architecture
Overview of Troubleshooting Steps
2: Troubleshooting Computer Startup
Overview of the Windows 8.1 Startup Recovery Environment
Optimizing and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives
3: Troubleshooting Hardware and Device Drivers
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Troubleshooting Device Driver Failures
Monitoring Reliability
Configuring the Registry
4: Remote Troubleshooting
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell
5: Troubleshooting Network Connectivity Issues
Determining Network Settings
Troubleshooting Network Connectivity Issues
6: Troubleshooting Group Policy
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
7: Troubleshooting User Settings
Troubleshooting Sign In Issues
Troubleshooting User Profiles
Troubleshooting Folder Redirection
Troubleshooting USMT
8: Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues
Troubleshooting NAP Issues
Troubleshooting DirectAccess Issues
9: Troubleshooting Resource Access within a Domain
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues
10: Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients
Configuring and Troubleshooting Workplace Join
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting SkyDrive Access
11: Troubleshooting Applications
Troubleshooting Application Installation Issues
Troubleshooting Desktop Apps
Troubleshooting Windows Store Apps
Troubleshooting Internet Explorer
Troubleshooting Client Hyper-V
12: Maintaining Windows 8.1
Troubleshoot Windows Activation Issues
Monitoring and Configuring Performance Options in Windows 8.1
Protecting Windows 8.1 from Malware and Viruses
Applying Application and Windows Updates
13: Recovering Windows 8.1
Restoring Files in Windows 8.1
Recovery Options in Windows 8.1


Follow on
There are no follow-ons for this course.

Certification programs
MCSA: Windows 8