Operations

How do you maintain your IT Infrastructure up to date?

Productivity, collaboration, innovation and quality of end-user experience use advanced and emerging technologies. It’s not easy to stay updated with all the IT changes that could support the development of your business. A foundation to effectively support your daily operations is critical to rely on expertise on the technologies that you want to adopt.
Bittnet technical team can proactively monitor and manage your IT architecture, and provide preemptive advice and recommendations in real time for improving the availability, performance, and capacity of your network, IT infrastructure, and applications in alignment with your focused processes.

Operations services use monitoring tools with smart service capabilities that offers as much visibility and control as needed. They provide different SLAs for service-desk coverage and incident management, problem management, change management, and configuration management.
Bittnet technical team have a vast experience across a broad spectrum of technologies and can help you with Operations Services to:

  • manage risk and changes in your IT infrastructure with minimum disruption to critical services for you daily activities
  • prevent problems or reduce the effects of those that cannot be prevented, or solve them faster and more effectively
  • reduce capital expenditure and overhead costs using a single supplier to manage your complete infrastructure and breadth of technologies

What you can expect:
The nature of the extended warranty is to offer additional safety with regards to equipment which you deem critical to your activity.
In order to have as much clarity as possible about what is covered by the extended warranty a new contract will be signed in which all specifications will be noted and explained in addition to the previously signed warranty agreement.
When you should consider it:
A warranty represents an assurance of the quality of the product as well as the confidence of the emitter over the product’s capability of addressing an issue.
Warranties are a good way of making sure that your investment reaches its full potential without increasing costs in case of a failure or technical problem. Warranties should be considered any time your organization acquires new equipment or software. Furthermore some products may benefit from extending the warranty. The purpose of this service is to offer organizations increased safety with regards to their core equipment on which production and day to day operations rely on.
Extending the warranty to one of your products allows you to quickly and cheaply replace the equipment or fix it after the initial warranty has expired.
Why should you choose Bittnet:
With over 15 years of experience on the IT market, Bittnet has the knowledge and skills required to deliver a custom-tailored solution to its customers no matter their size, complexity and needs.
Take full advantage of our experts which are both trainers and engineers, which makes them understand both sides of the spectrum (practical and theoretical), in attaining your goals and potential.
More so, Bittnet is an active part in several partnerships with important, international vendors like: Cisco, Microsoft, Dell, VMware, Amazon Web Services, Citrix, Oracle and Juniper. These partnerships are proof of Bittnet’s experience, performance and high level of client satisfaction which make us the IT training market leader in Romania and one of the top integrators

What you can expect:
Bittnet Technical Assistance Center can be your technical team accessed by request. There are four levels of support that Bittnet offers based on the level of technical expertise required for solving the incident.
Level 0 – when you need to do cabling activities, take care of PCs, printers, and other endpoints
Level 1 – when you need to (re)configure your basic network access or basic configurations on servers, or when you have a connectivity issue to your network
Level 2 – when you need to secure your network, add voice or wifi to your network at a professional level. We know it’s almost impossible to cover all advanced technologies at the highest level. Depending on the technical expertize of your local IT team, you can have a Level 2 support contract with Bittnet for more complex operations.
Level 3 – when you need an expert to take a look at your implemented IT solutions and help you transform your IT infrastructure to support your business challenges or evolution. This type of consultancy is used to design a new infrastructure, a migration or to find a solution to a cross-technology escalated incident.
There are also 3 pre-defined SLA levels with different response time:the NBD support level will guarantee for a Bittnet engineer to take up the problem within 8 working hours, the 4-hour support level within 4 hours and the 1-hour support level within 1 hour. Should the situation require a work time of more than 8 hours the engineer will provide you with an action plan to address the problem.

The Severity Levels are:

  • Critical: a severe problem preventing you or your partners from performing critical business functions
  • High: You are able to perform job function, but performance of job function degraded or severely limited
  • Medium: Job function performance is largely unaffected
  • Request: Minimal system impact; includes features requests and other non-critical questions

All cases details are registered into an electronic platform, case numbers are allocated automated, and priority is set based on a matrix of SLA and 4 severity steps (based on the impact of the problem over the business activity) .
When you should consider it:
Do you have a local IT team? Are you sure that any technical issue can be solved quickly and seamless for your business?
If the answer is not “YES” for both of the questions above, you may want to read about Bittnet Technical Assistance Center.
All you need to do is to

  • access to the website www.bittnet.ro -> Customer Support
  • send an email to support@bittnet.ro with contact details and a short description of the issue
  • call us using the following phone number: +40215271607

Why should you choose Bittnet:
Bittnet’s Technical Services Delivery was validated by NSF- ISR (an outsourced global Validation Delivery provider and the sole source in determining the Partner’s level of competency against the Technical Service Validation requirements of Cisco to enable Partners worldwide to deliver Partner Support Services. Cisco has now selected NSF to administer the Technical Service Delivery Validation (TSD Validation) worldwide).
NSF-ISR audit covers Bittnet’s products, its management system, formulations, components, processes, the identity of its suppliers, vendors, and customers:

  • Support Lab
  • Service Level Management
  • Service Desk / Call Center / Contact Center
  • Escalation Procedure
  • Computer-based Call Tracking System
  • Incident Management
  • Request Fulfillment
  • Event Management
  • Problem Management
  • Onsite Support
  • Continual Improvement
  • Third Party Contracting

More details about the TSD Validation requirements can be found by clicking the following address: https://info.nsf.org/extranet/cisco/pdf/TSDValidationDoc_v2.pdf

More so, Bittnet is an active part in several partnerships with important, international vendors like: Cisco, Microsoft, Dell, VMware, Amazon Web Services, Citrix, Oracle and Juniper. These partnerships are proof of Bittnet’s experience, performance and high level of client satisfaction which make us the IT training market leader in Romania and one of the top integrators.

What you can expect:
A full inventory of the equipment which needs moving, added or a change will be made in order to assure the proper set of actions is taken and that nothing is misplaced in the process.
A plan of action will be devised together with you, the client, in order to offer you flexibility and security when it comes to handling your equipment and obtain the desired result. This plan of action will then be carried out by the Bittnet team
When you should consider it:
Reconfigurations, Updates and upgrades, Migrations (RUM) is a special category of services which have their own specifications depending on the type of service.
A migration is a physical change in equipment location or a migration from physical to virtual environment, from private data centre to the cloud or from one virtual machine to another. Such a migration is usually treated as a new implementation and requires project management as well as technical assistance. We highly recommend planning workshops before any migration.
A reconfiguration might be required when a new equipment is installed into your existing system or network. Just like migrations, reconfigurations might require project management as well as technical assistance.
A reconfiguration can be regarded in three different ways: as a physical modification, as a logical modification and as a logical upgrade. Depending on each type of change they mean and are treated differently.

Physical modification – is a change in your existing system or network and is treated as a new implementation similar to a move.
Logical modification – is a change in configuration to a router or a switch and it could mean a protocol modification, software upgrade or feature change
Logical upgrade – usually infers a bandwidth upgrade.

Updates are important especially if they are security patches or bug fixes. Upgrades are also important if they bring new features and functionalities to your infrastructure. Upgrades to the latest versions are not always the best choice for IT Managers. If you have a stable, reliable infrastructure offering the support required by your business, don’t upgrade the systems only because the vendor has a new version. It’s important to analyse the impact of any major upgrade of the IT infrastructure over the business.
Why should you choose Bittnet:
With over 15 years of experience on the IT market, Bittnet has the knowledge and skills required to deliver a custom-tailored solution to its customers no matter their size, complexity and needs.
Take full advantage of our experts which are both trainers and engineers, which makes them understand both sides of the spectrum (practical and theoretical), in attaining your goals and potential.
More so, Bittnet is an active part in several partnerships with important, international vendors like: Cisco, Microsoft, Dell, VMware, Amazon Web Services, Citrix, Oracle and Juniper. These partnerships are proof of Bittnet’s experience, performance and high level of client satisfaction which make us the IT training market leader in Romania and one of the top integrators

Get in touch

Do you need more information? Don’t hesitate to get in touch with us!