ITIL® (Version 5) is the global reference framework for Digital Product & Service Management, designed for modern organizations operating in a digital, dynamic and AI-enabled environment. ITIL provides a common, structured and practical language for designing, delivering, operating and improving digital products and services, with a focus on real value and measurable results.
Adopted globally by millions of professionals and tens of thousands of organizations, ITIL It is widely used to align strategy, technology, processes and people, ensuring consistency, quality and adaptability in an ever-changing digital landscape.
What makes ITIL (Version 5)
ITIL (Version 5) reflects the way organizations operate today: focused on digital products, experience, cross-functional collaboration, and the responsible use of artificial intelligence. The framework provides practical guidance, applicable in real-world contexts, regardless of industry or organization size.
ITIL (Version 5) is distinguished by:
- End-to-end approach for digital products and services
- Integrating digital experience into the value creation process
- Support for AI-native environments, with a focus on governance and informed decisions
- Clear connection between strategy, design, delivery, operation and continuous improvement
- Focus on measurable results and real impact on the business
What do the courses and certifications offer you? ITIL®
Through the courses ITIL®, professionals acquire skills relevant to modern roles, beyond traditional IT Service Management. ITIL supports collaboration between IT, business, product, operations and leadership teams, providing a common framework for decision-making and value delivery.
Key benefits of certifications ITIL®:
- Understanding how digital products and services generate value
- Applying good practices in a coherent and scalable way
- Increasing operational efficiency and service quality
- Developing the skills needed for digital and AI-enabled environments
A clear and progressive certification scheme
Certification scheme ITIL (Version 5) is structured to support long-term professional development, starting from ITIL Foundation and continuing with advanced modules, aligned with the level of responsibility and roles in the organization:
- ITIL Practice Manager (PM)
- ITIL Managing Professional (MP)
- ITIL Strategic Leader (SL)
- ITIL Master Degrees
Also, ITIL includes modules dedicated to organizational transformation and AI governance, supporting the responsible adoption of new technologies.
Invest in skills relevant to today's digital organizations! Choose ITIL® (Version 5) and develops a modern approach to the management of digital products and services, adapted to current realities.
Do you need guidance in choosing the right courses for your team? Request more information and one of our consultants will get back to you as soon as possible and provide you with dedicated support.
Useful Resources
Certification scheme ITIL® (Version 5)
From the vendor ITIL®, we have in our portfolio 7 courses available.
FAQ courses ITIL
What is a ITIL® and what is the use of a course ITIL®?
ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management, helping organizations optimize IT processes, reduce costs and improve efficiency.
What types of courses ITIL® are available and what are the differences between them?
courses ITIL include different levels like ITIL foundation ITIL Intermediate and ITIL Expert. Each level covers different aspects of IT service management, from fundamentals to advanced and strategic implementations.
What certifications are obtained after completing the courses ITIL®?
Course participants ITIL can obtain certifications at the end of each training level: ITIL foundation ITIL intermediate, ITIL Expert and ITIL Master, depending on the passed exam.
What a course format ITIL® is available – online or in the classroom?
courses ITIL they can be done both online and in the classroom. Online courses offer flexibility and accessibility, while in-class classes offer direct interaction with instructors and peers.
What is a ITIL (Version 5)?
ITIL (Version 5) is the latest evolution of the framework ITIL, designed to support organizations and professionals working with digital products and services in a modern context marked by AI, automation and rapid change.
What's new in ITIL (Version 5)?
ITIL (Version 5) brings a modern, integrated and practical approach, with a focus on:
- Complete integration of products and services throughout the entire life cycle
- Adapting to complex and AI-native environments
- Digital experience as a central element of value creation
- Continuity with ITIL 4 and earlier versions (guiding principles and value system ITIL)
Why was evolution necessary? ITIL and why now?
The digital landscape has changed significantly. Organizations are increasingly oriented towards digital products, and AI and automation are deeply influencing the way we work. ITIL (Version 5) responds to these realities through a more flexible framework, focused on results and measurable value.
Why is the name "ITIL (Version 5)" and not "ITIL 5”?
The name "ITIL (Version 5)” emphasizes the continuity and evolution of the framework. ITIL it is not reset, but constantly improved to reflect the current way digital organizations work.
What certifications are available in ITIL (Version 5)?
Certification scheme ITIL (Version 5) starts with ITIL Foundation and continues with advanced modules organized in three directions:
- ITIL Practice Manager (ITIL P.M)
- ITIL Managing Professional (ITIL MP)
- ITIL Strategic Leader (ITIL SL)
Obtaining all these designations leads to the level ITIL Master.
What is a ITIL Practice Manager (ITIL P.M)?
To obtain the designation ITIL Practice Manager, it is necessary:
- ITIL Foundation
- A specialization module (optional):
- Monitor, Support & Fulfill (MSF)
- Plan, Implement & Control (PIC)
- Collaborate, Assure & Improve (CAI)
- module ITIL Transformation
What is a ITIL Managing Professional (ITIL MP)?
By similarity, ITIL Managing Professional requires ITIL Foundation and promotion of modules:
- Product
- Service
- Experience
- Transformation
What is a ITIL Strategic Leader (ITIL SL)?
ITIL Strategic Leader is intended for leadership roles and requires ITIL Foundation and modules:
- Strategy
- Transformation
What role does the module play? ITIL Transformation?
ITIL Transformation is a core module, mandatory for all designations ITIL (Version 5). It only needs to be completed once and is recognized for all certification paths.
There are extension modules in ITIL (Version 5)?
Yes. The only expansion module is AI Governance, focused on the responsible, ethical and compliant use of artificial intelligence in organizations.
How are the exams? ITIL (Version 5)?
- ITIL foundation ITIL Practice and AI Governance: multiple choice exams (MCQ)
- Product, Service, Experience, Strategy and Transformation: open-book exams focused on applying concepts
Am ITIL 4 Foundation. I need to redo it for ITIL (Version 5)?
Not. ITIL 4 Foundation is recognized as a prerequisite for advanced certifications ITIL (Release 5).
Am ITIL 4 Foundation and I want to move on ITIL (Version 5). What options do I have?
- You can take a course directly ITIL (Version 5) advanced; once you get a certification ITIL (Version 5), ITIL 4 Foundation automatically updates to ITIL (Release 5).
- You can choose the transition course ITIL 4 → ITIL (Version 5) (e-learning), with 30-minute exam, available from February 26.
Your previous course remains valid and the certification is officially recognized in the scheme ITIL (Release 5).
Am ITIL v3 Foundation. How do I transition to ITIL (Version 5)?
Candidates with ITIL v3 Foundation are recommended to follow ITIL (Version 5) Foundation and take the exam, as the content has been significantly updated.
certificates ITIL (Version 5) need to be renewed?
Yes. Certificates ITIL (Version 5) are valid for 3 years. Renewal can be done by:
- CPD Program (PeopleCert Plus)
- Obtaining another certification ITIL
- Retaking the same certification
ITIL 4 and ITIL (Version 5) will coexist?
Da ITIL 4 and ITIL (Version 5) will run in parallel for at least 12 months. The exact date of withdrawal of ITIL 4 has not yet been announced.
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