Courses ITCE – ServiceNow Practitioner via Bittnet Training

Bittnet Training, in collaboration with ITCE, a top European ServiceNow partner, brings exclusively to Romania a series of ServiceNow Practitioner coursesThrough this partnership, organizations benefit from the certified expertise of ITCE – recognized for practical and client-oriented programs – and educational infrastructure Bittnet, for a complete learning experience.

ServiceNow is one of the most used platforms cloud globally for the digitization and automation of workflows, covering areas such as IT Service Management, HR, security, projects and portfolios. Practitioner courses are designed to help organizations leverage these capabilities, through content relevant, practical and immediately applicable.

The programs are aimed at IT professionals, service managers, developers, and business teams who want to understand how daily activities connect with organizational processes and platform usage.

Participants learn how to:

• align stakeholders and integrate the platform into current processes,
• support change management and reduce resistance to adoption,
• apply the knowledge acquired directly to the organization's projects and initiatives.

What will you find in the program?

In collaboration with ITCE, Bittnet Training provides companies in Romania with a series of six dedicated courses covering the essential areas for adopting and using the ServiceNow platform. They offer a balanced mix of theory and practical applications, helping teams connect day-to-day activities to organizational processes and achieve immediate visible results.

The courses cover key topics such as:

• Support, Assure and Fulfill with ServiceNow ITSM – application of good practices ITIL for the efficient delivery and support of IT services.
• CMDB, Change and Control with ServiceNow ITSM – governance of configurations and changes to maintain service stability.
• ServiceNow Common Service Data Model (CSDM) 5.0 – structuring and aligning service data for a solid platform architecture.
• Plan, Align and Deliver with ServiceNow Enterprise Agile Planning and SAFe – adopting Agile and SAFe methodologies for planning and execution at the organizational level.
• Plan, Align and Deliver with ServiceNow Project and Portfolio Management – prioritization and strategic monitoring of projects and portfolios.
• Performance Analytics – Power Dashboards with ServiceNow – transforming data into visual insights useful for decision-making.

👉 For complete details about each course, see the section below and access the button. Details corresponding to each program.