In this course you will learn how to identify and solve problems Citrix XenApp and XenDesktop.
Topics covered in this course include preventing problems from occurring and using the proper tools to determine the root cause of the problem.
If you are new to IT, need a good understanding of networking for management or sales responsibilities, or are starting on the path to CCNA certification, this is the course for you.
Upon completion, you will know how to:
- Fill out the support tickets properly with the appropriate documentation
- Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner
- Escalate issues that are not appropriate to the appropriate team / individual
- Think strategically and use appropriate consoles during troubleshooting to quickly determine the root cause of a problem
Students must have:
- An understanding of server, desktop and application virtualization concepts
- Free Watch CXD-102 Introduction to Citrix XenDesktop 7 eLearning course
- Watch CXA-104 for free Citrix XenApp 7.6: Overview of the e-learning course
1. Supporting XenApp and XenDesktop as a Helpdesk Representative
XenApp and XenDesktop Architecture
XenApp and XenDesktop Infrastructure
Helpdesk Overview
2. Configuring Citrix Receiver and Using Citrix StoreFront
Authenticating to a XenApp or XenDesktop Environment
Understanding Citrix Set-top boxes
Navigating Receiver
Troubleshooting Receiver Issues
3. Researching Issues with Citrix Studio
Delegated Administration
Working with Machine Catalogs
Working with Delivery Groups
Understanding Citrix Policies
Understanding End-User Profiles
Troubleshooting Policies
4. Printing in a XenApp and XenDesktop Environment
Printing Concepts
Default Printing Behavior
Provisioning Printers
Citrix Universal Print Server and Printer Driver
Troubleshooting End-User Printing Issues
5. Resolving Issues Using Citrix Director
Citrix Director
Interacting with an End User
Solving Issues for the End User
Monitoring with the Director Dashboard
Troubleshooting Directory Issues
There are no recommended courses after completing this course.
There are no certification programs for this course.
Citrix CXC-105 – XenApp and XenDesktop Helpdesk Support
