Problem Solving and Decision Making

Nowadays, the ability to generate innovative solutions to the problems that arise in the work environment is more important than ever. But how do you create the energy to implement these solutions in a climate where resources are limited and people are already going the extra mile?

This workshop provides participants with the necessary skills and strategies to find the right solutions to the identified problems and the energy to implement them.

• Defining the problem in terms of differences between the current situation and the expected one
• Apply a five-step process to problem solving
• Using four types of thinking in problem solving
• Identifying the likely causes of a problem
• Generation of effective decision-making criteria

• Experiential exercise Critical Thinking Challenge™
• Analysis of differences, causes and solutions
• Generating ideas
• Obtaining information
• Analysis of information
• Decision making
  • Definition of decision-making procedures
  • The generation of objective criteria for the evaluation of alternatives
  • Achieving consensus
• Getting results
  • Planning and follow-up
  • Celebrating success