This course is one of the 4 MB-280 courses that replaced the course "Microsoft MB-220: Dynamics 365 Customer Insights – Journeys", which was withdrawn from the vendor's portfolio Microsoft.
This course provides participants with the opportunity to apply the knowledge gained in previous MB-280 series modules, focusing on configuring a solution Dynamics 365 to improve the customer experience.
Participants will work on a practical scenario, integrating elements from Dynamics 365 Sales, Customer Insights – Journeys and Customer Insights – Data, to meet the specific requirements of a fictitious company.
This course is intended for IT, marketing and sales professionals who want to strengthen their skills in configuring solutions Dynamics 365, to optimize the customer experience. It is suitable for those who:
- They completed the previous modules of the MB-280 series.
- I have practical knowledge of Dynamics 365 Sales and Dynamics 365 Customer Insights.
- They have experience in configuring model-driven applications.
By participating in this course, you will learn to:
- Analyze and understand the business requirements of an organization in the context of customer experience.
- You design a solution Dynamics 365 to integrate Sales, Customer Insights – Journeys and Customer Insights – Data.
- Configure and customize the platform to meet specific business needs.
- Evaluate and improve the proposed solution based on feedback.
• Manage leads with Dynamics 365 Sales
• Manage opportunities with Dynamics 365 Sales
• Manage and organize product catalog with Dynamics 365 Sales
• Create emails in Dynamics 365 Customer Insights – Journeys
• Build journeys with Dynamics 365 Customer Insights – Journeys
• Hands-on project – Configure a solution Dynamics 365 for customer experience
There are no recommendations at this time.
MB-280 Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
