course Microsoft MB-240: Implement field service solutions using Microsoft Dynamics 365 Field Service teaches participants to use a variety of tools that help identify and schedule resources and manage workloads for mobile workers.
This course will equip students with the skills to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying organizational considerations that will drive configuration decisions and common configuration issues.
This course helps students better understand the big picture and end goals focused around implementations that help design more effective solutions aligned with customer and organizational goals.
This course is designed for IT professionals with experience or interest in providing field service solutions for large-scale customers.
During the course Microsoft MB-240: Implement field service solutions using Microsoft Dynamics 365 Field Service Students will learn to:
- Identifies the key components involved in Field Service deployments.
- Define the products and services to be delivered to customers.
- Determines which pricing options to use in certain scenarios.
- Determine what resources are needed.
To enroll in the course Microsoft MB-240: Implement field service solutions using Microsoft Dynamics 365 Field Service, participants should have a basic understanding of the features, functionality, and navigation Dynamics 365.
Course materials are in English. Teaching is done in Romanian.
Module 1: Configure Field Service
In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including bookable resources.
Module 2: Manage work orders
In this module, we will explore work orders, incident types and inspections.
Module 3: Schedule and dispatch work orders
In this module, we will learn how to work with the schedule board to schedule and dispatch work orders
Module 4: Field Service Mobile App
In this module, we will learn how to customize and configure the Field Service mobile app.
Module 5: Manage inventory and purchasing
In this module, we will learn how to manage inventory and purchasing in work orders.
Module 6: Implement assets and connected devices
In this module, we will introduce Connected Field Service, customer assets and creating work orders from IoT data.
Module 7: Microsoft Power Platform and Field Service
In this module, we will learn how to use the Microsoft Power Platform to create custom apps to enhance your Field Service solution.
Microsoft MB-260: Microsoft Customer Data Platform Specialty
This course prepares participants to take the MB-240 exam: Microsoft Dynamics 365 Field Service Functional Consultant and obtaining certification by Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate.
