Microsoft 6293 – Troubleshooting and Supporting Windows 7 in the Enterprise

In this course you will learn how to offer support to equipment running Windows 7 operating system as well as how to troubleshoot Windows 7 and Windows Server 2008 R2 network environments.

Topics covered in this course include how to solve startup issues, client configuration problems, security system issues with Ecrypting File Systems, BitLocker Drive Encryption and file permission.

Who needs to attend

Who needs to attend?
This course is aimed at desktop support technicians and anyone interested in learning how to support and troubleshoot Windows 7 and Server 2008 R2.

what you will learn

What you will learn
Upon completion you will know how to:

  • Offer support for common Windows 7 and Windows Server 2008 R2 network environments issues
  • Solve startup issues
  • Solve client configuration failures
  • Solve connectivity problems
  • Fix security system issues (including Encryption File Systems, BitLocker Drive Encrypton and file permission)

Students need to have:

  • Knowledge of networking fundamentals, including TCP/IP/User Datagram Protocol (UDP) and Domain Name System (DNS)
  • Microsoft Active Directory principles and management
  • Microsoft Windows Server 2008 fundamentals
  • Microsoft Windows Client fundamentals
  • Fundamentals of using the 2010 or 2007 Microsoft Office system
  • Administering and Maintaining Windows 7 (M50292)
  • Configuring, Managing, and Maintaining Server 2008 R2 (M6419)
Course outline

Course Outline

1. Implementing a Troubleshooting Methodology

Introduction to the EDST Job Role
Troubleshooting Steps

2. Troubleshooting Startup Issues

Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues

3. Using Group Policy to Centralize Configuration

Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues

4. Troubleshooting Hardware Device, Device Driver, and Performance Issues

Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability and Performance
Configuring Performance Options in Windows 7
Troubleshooting Device Driver Failures

5. Troubleshooting Network Connectivity Issues

Determining Network Settings
Troubleshooting Network Connectivity Issues

6. Troubleshooting Remote Connectivity Issues

Troubleshooting VPN Connectivity Issues
Using Remote Desktop
Troubleshooting User Issues by Using Remote Assistance
Troubleshooting NAP Issues
Troubleshooting DirectAccess Issues

7. Troubleshooting Logon and Resource Access Issues

Troubleshooting User Logon Issues
Troubleshooting User Profile Issues
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues

8. Troubleshooting Security Issues

Recovering Files Encrypted by EFS
Recovering BitLocker-Protected Drives
Troubleshooting Internet Explorer and Content Access Issues

9. Troubleshooting Operating System and Application Issues

Troubleshooting Application Installation Issues
Troubleshooting Application Operations Issues
Applying Application and Windows Updates

Follow on
Microsoft Specialist: Windows 7 Boot Camp for Desktop Support Technicians

Certification programs
Microsoft Specialist: Windows 7