Microsoft 55070 – Microsoft Lync 2013 Depth Support Engineer

In this course you will learn advanced design, deployment and troubleshooting for Microsoft Lync Server 2013.

You will also learn about Lync Server architecture required to support customers with Lync Server service problems.

Other topics covered in this course include how to troubleshoot Enterprise Voice, conferencing, applciation sharing, IM and Presence as well as how to implement solutions for common Lync Server issues.

Who needs to attend

Who needs to attend?
This course is aimed at support professionals and administrators that support a Lync Server 2013 environment.

what you will learn

What you will learn
Upon completion you will know how to:

  • Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
  • Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
  • Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
  • Troubleshoot web and A/V conferencing for all users
  • Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
  • Troubleshoot voice call quality and bandwidth issues
  • Troubleshoot Lync Server voice applications
  • Troubleshoot integration issues with Exchange and SharePoint
  • Troubleshoot Lync Server HA / DR issues

Students need to have:

Attended Core Solutions of Microsoft Lync Server 2013 (20336) and Enterprise Voice and Online Services with Microsoft Lync Server 2013 (20337)

Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
Knowledge of UC endpoints including Lync 2013 clients and Lync Phone Edition
Knowledge of SQL Server Knowledge of VoIP technologies including SIP
Knowledge of formal troubleshooting methodology
Knowledge of DNS, PKI, and Digital Certificates

Course outline

Course Outline

1. Reviewing Lync Server 2013 Architecture

Lync Server 2013 Architecture Dependencies
Microsoft Supported Architectures
Name Resolution and Certificates
Database Management and SQL High Availability
Advanced Role Based Access Control Assignment

2. Developing a Depth Support Toolkit

Network and Media Traffic Analysis
Lync Server Control Panel
Lync Server 2013 Resource Kit and Debugging Tools
Built-in Server Tools
SIP Primer

3. Troubleshooting Client Authentication, Persistent Chat, and Presence

Client Issues
Persistent Chat
Presence and Address Book Issues
Archiving Issues
VDI Issues

4. Troubleshooting Remote Connectivity

Edge Remote Connectivity
Reverse Proxy
Mobile Devices
Port Configuration
Remote Connectivity Testing

5. Troubleshooting Conferencing

Core Conferencing Modalities
Configuration of Office Web Apps Server
Conferencing Life Cycle
Conferencing Data
Lync Room System

6. Troubleshooting Enterprise Voice Configuration Issues

Enterprise Voice Configuration
Call Setup and Teardown
Connection to External Telephony Systems

7. Analyzing and Troubleshooting Enterprise Voice Call Quality

Voice Quality Issues
UC Devices and Peripherals

8. Analyzing and Troubleshooting Enterprise Voice Applications

Call Park Service
Troubleshooting Response Groups
Announcement Service

9. Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency

Supported Lync Server 2013 High Availability Configurations
Load Balancing Web Services
Setting Appropriate Disaster Recovery Expectations

10. Troubleshooting Exchange and SharePoint Integration

Exchange 2013 Unified Messaging
Unified Contacts Store
Archiving and Compliance
SharePoint 2013 Site Mailboxes
SharePoint 2013 eDiscovery

Follow on
There are no follow-ons for this course.

Certification programs
There are no certifications associated with this course.