Microsoft 20688 – Supporting Windows 8.1

In this course you will learn how to support a Windows 8.1 deployment in a medium and large enterprise environment. You will also learn how to solve technical issues by developing a troubleshooting methodology for Windows 8.1.

Who needs to attend

Who needs to attend?
This course is aimed at experienced IT professionals that remotly manage and maintain Windows desktops and devices as well as desktop support technicians and IT consultants that support medium to large-sized companies.

what you will learn

What you will learn

Upon completion you will know how to:

  • Troubleshoot startup issues and operating system services on a Windows 8.1 system
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot computers remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Resolve issues related to accessing resources from computers that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Maintain Windows 8.1 following deployment
  • Design and implement extranet connectivity for Windows 8
  • Recover a computer running Windows 8.1


Students need to have:

  • Two years of experience in the IT field managing and maintaining Windows client operating systems
  • Two years of experience performing:
    • Windows application installation and support
    • Network configuration in Windows
    • Windows operating system installation and updates
  • Understanding of how Windows client computers integrate with server computers
Course outline

Course Outline



Module 1: Planning and Implementing Management of Windows 8

  • Local and Remote Management of Windows 8
  • Using Windows PowerShell for Management
  • Using Group Policy for Management
  • Additional Tools for Managing Windows 8

Module 2: Designing and Implementing an Installation Strategy

  • Determining a Deployment Strategy for Windows 8
  • Planning a Migration Strategy to Windows 8
  • Planning and Implementing Additional Windows 8 Deployment Methods
  • Planning for Operating System Virtualization

Module 3: Planning and Implementing Authentication for Windows 8

  • Overview of User Authentication
  • Overview of Domain-Based Security

Module 4: Planning and Implementing IP Addressing and Intranet Connectivity

  • Designing IPv4 Addressing
  • Designing IPv6 Addressing
  • Overview of Wired Network Connectivity
  • Designing Wireless Network Connectivity
  • Securing Network Connectivity with Windows Firewall

Module 5: Implementing an Application Strategy for Windows 8

  • Designing Application Deployment
  • Planning an Application Compatibility Strategy
  • Managing Windows 8 Apps

Module 6: Planning and Implementing a Solution for User Settings

  • Managing User Profiles
  • Overview of UE-V
  • Deploying and Using UE-V

Module 7: Configuring Cloud Services

  • Overview of Cloud Services
  • Overview of Office 365

Module 8: Implementing Windows Intune

  • Introduction to Windows Intune
  • Deploying Windows Intune Clients
  • Basic Windows Intune Administration

Module 9: Managing Computers by Using Windows Intune

  • Working with Policies and Updates
  • Deploying Software with Windows Intune

Module 10: Planning and Implementing Access to File and Print Resources

  • Managing Local Storage
  • Planning Access to File Shares
  • Planning File Caching
  • Planning, Installing and Configuring Printing

Module 11: Planning and Implementing Encryption for Windows 8

  • Planning EFS
  • Planning and Implementing BitLocker

Module 12: Designing and Implementing Endpoint Security for Windows 8

  • Planning an Update Strategy
  • Implementing Virus and Malware Protection
  • Implementing AppLocker

Module 13: Designing and Implementing Extranet Connectivity

  • Configuring Virtual Private Networks for Windows 8
  • Planning Direct Access for Windows 8
  • Managing Mobile Devices

Module 14: Planning and Implementing a Recovery Solution

  • Overview of the Windows 8 Boot Process
  • Repairing Stability Issues in Windows 8
  • Planning User Data Recovery for Windows 8

Follow on
There are no follow-ons for this course.

Certification programs

MCSA: Windows 8