Microsoft 10982 – Supporting and Troubleshooting Windows 10

In this course you will learn how to install and configure Windows 10 in a Windows Server environment. Topics covered in this course include installing and customizing Windows 10 operating system and applications, configuration of local and remote network connectivity and storage, configuration of data security, device and network security as well as how to maintain, update and recover Windows 10.

Start DateDate StatusDeliveryInstructor
2019-11-18Guaranteed DateBucharest, ClassroomMarian Pandilica
Who needs to attend

Who needs to attend?
This course is aimed at anyone whose responsibilities include the administration of Windows 10 deskop, devices, users and support technicians.

what you will learn

What you will learn
Upon completion you will know how to:

  • Design the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot startup issues and operating system services on a Windows 10 PC
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot Windows 10 PCs remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Resolve issues related to accessing resources from computers that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Recover a PC running Windows 10


Students need to have:

  • Networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles
  • Understanding of the Public Key Infrastructure (KPI) components
  • Windows Server 2012 R2 fundamentals
  • Microsoft Windows Client essentials experience with Windows 10
  • Installing and Configuring Windows 10 (M20697-1)
  • Deploying and Managing Windows 10 using Enterprise Services (M20697-2)
Course outline

Course Outline

Module 1: Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools
  • Lab : Implementing a Troubleshooting Methodology
  • Implementing a Troubleshooting Methodology
  • Lab : Using Troubleshooting Tools
  • Using Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Lab : Troubleshooting Startup Issues
  • Resolving a Startup Issue (1)
  • Resolving a Startup Issue (2)
  • Lab : Recovering BitLocker-Encrypted Drives
  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password

Module 3: Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
  • Lab : Troubleshooting Device Driver Issues
  • Troubleshooting a Missing Device Driver
  • Resolving Hardware Problems
  • Resolving Device Driver Problem
  • Configuring Group Policy Settings to Control Device Installation
  • Lab : Troubleshooting Hardware Issues
  • Diagnosing Memory and Troubleshooting Failed Disk Redundancy
  • Accessing a Volume from a Failed Computer

Module 4: Troubleshooting Remote Computers

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
  • Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
  • Using Remote Desktop
  • Using Remote Assistance
  • Lab : Troubleshooting Remote Computer by Using Windows PowerShell
  • Using Windows PowerShell Remoting

Module 5: Resolving Issues with Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution
  • Lab : Resolving Network Connectivity Issues
  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network

Module 6: Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues
  • Lab : Troubleshooting Issues with Group Policy Application
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Resolving Group Policy Application (3)
  • Lab : Resolving Issues with Group Policy
  • Resolving Group Policy Application (1)

Module 7: Troubleshooting User Settings

  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings
  • Lab : Troubleshooting Sign in Problems
  • Resolving Sign-In Issue 1
  • Resolving Sign-In Issue 2
  • Lab : Troubleshooting the Application of User Settings
  • Resolving Folder Redirection Issue

Module 8: Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
  • Lab : Troubleshooting VPN Connectivity
  • Troubleshoot VPN Connectivity Issue 1
  • Troubleshoot VPN Connectivity Issue 2
  • Lab : Configuring and Troubleshooting DirectAccess
  • Prepare the DirectAccess Implementation
  • Configuring and Verifying Client-Side Settings for DirectAccess
  • Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues
  • Lab : Troubleshooting File Access Issues
  • Resolving a File Access Issue (1)
  • Resolving a File Access Issue (2)
  • Resolving a File-Access Issue (3)
  • Lab : Troubleshooting Access to Encrypted Files
  • Encrypting and Recovering Access to Encrypted Files
  • Lab : Troubleshooting Printer Issues
  • Resolving a Printer Access Issue (1)
  • Resolving a Printer Access Issue (2)

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
  • Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Troubleshooting Device Registration
  • Troubleshooting Work Folders 1
  • Troubleshooting Work Folders 2
  • Troubleshooting OneDrive for Business

Module 11: Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications
  • Lab : Troubleshooting Desktop Apps
  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Compatibility Issues
  • Lab : Troubleshooting Access to Company Web Applications
  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

Module 12: Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates
  • Lab : Monitoring and Troubleshooting Performance
  • Resolve a Performance-Related Issue
  • Resolve a CPU-Related Performance Issue
  • Resolve a Disk-Related Performance Issue

Module 13: Recovering Data and Operating System

  • File Recovery in Windows 10
  • Recovering an Operating System
  • Lab : Recovering Data
  • Resolving Issues with Previous Versions
  • Lab : Provisioning Computer to Comply with Company Standards
  • Provision Computer to Comply with Company Standards

Follow on
There are no follow-ons for this course.

Certification programs
There are no certifications associated with this course.

Start Date Date Status Delivery Instructor
2019-11-18 Guaranteed Date Bucharest, Classroom Marian Pandilica