IT TRAINING

Microsoft 10533 – Deploying, Configuring and Administering Microsoft Lync Server 2010

In this course you will learn how to deploy, configure and admnister a Microsoft Lync Server 2010 solution. You will learn how to create a Lync Server 2010 solution that includes Enterprise Voice, instant messaging, presence and conferencing

Who needs to attend

Who needs to attend?
This course is aimed at IT professionals and telecommunications professionals that want to learn how to install, configure, manage and maintain a Microsoft Lync Server 2010.

what you will learn

What you will learn

Upon completion you will know how to:

  • How the features and architecture of Microsoft Lync Server 2010 enable real-time communication and collaboration
  • Deploy Lync Server 2010
  • Configure users and rights using Role-Based Access Control (RBAC)
  • Deploy and manage Lync 2010 clients
  • Configure and manage external user access using the Edge server role
  • Deploy basic Enterprise Voice functionality
  • Extend Enterprise Voice functionality to include trunk options, call park orbit, and the unassigned number feature
  • Integrate Microsoft Exchange Server 2010 Service Pack 1 (SP1) Unified Messaging (UM) with Lync Server 2010
  • Configure the Response Group Service, including agent groups, queues, and workflows
  • Configure and manage conferencing
  • Configure and use archiving and monitoring
  • Perform back up and restore of Lync Server 2010 critical data
  • Improve bandwidth management using Call Admission Control (CAC)
  • Configure and deploy Enhanced 911
  • Configure a Survivable Branch Server for a branch office
Prerequisites

Prerequisites

Students need to have:

  • At least three years’ experience working with unified communications software, including knowledge of and experience with Microsoft Office Communications Server 2007 R2
  • Understanding of the following telecommunications concepts:
    • The difference between TDM and VoIP
    • Gateways and PBX
    • Session Initiation Protocol (SIP)
    • Codecs
    • Dialing plans
  • Understanding of the following general concepts:
    • Networking fundamentals, including TCP/IP/UDP, DNS
    • Active Directory principles and management
    • Windows Server 2008 fundamentals
    • Public Key Infrastructure (PKI)
    • Exchange Messaging concepts
    • PowerShell basics
    • SQL Server concepts and operation
Course outline

Course Outline

Module 1: Features and Architecture of Microsoft Lync Server 2010
This module introduces the architecture and topology of Lync Server 2010. It also explains a high-level overview of Lync Server 2010 features and capabilities, including enhanced social networking capabilities, and the improved administrative experience provided by the Central Management Store and the Lync Server Control Panel. Additionally, it provides an overview of the new Topology Builder tool.
Lessons

Features of Lync Server 2010
Architecture and Server Roles
New Management Tools

After completing this module, students will be able to:

Describe the features and capabilities of Lync Server 2010
Describe the architecture and server roles of Lync Server 2010
Describe the management tools of Lync Server 2010

Module 2: Deploying Microsoft Lync Server 2010This module introduces the planning and implementation tasks necessary deploying Microsoft Lync Server 2010 Enterprise Edition. It also explains the Lync Server 2010 infrastructure requirements, the topology design and publishing process, as well as the steps required to prepare Microsoft Active Directory Domain Services (AD DS), deploy a Front End server and pool, and prepare for the deployment of the remaining server roles.Lessons

Preparing for Deployment
Reviewing the Design Process
Deploying Lync Server 2010

Lab : Preparing the Environment and Deploying a Lync Server 2010 Pool
After completing this module, students will be able to:

Prepare for the deployment of Lync Server 2010
Review the design process
Deploy Lync Server 2010

Module 3: Configuring Users and Rights in Microsoft Lync Server 2010
This module explains how to configure and manage users in Lync Server 2010. It describes the configuration management options in Lync Server 2010, including the Lync Server Control Panel and the Lync Server Management Shell. It also covers the basic syntax for working in Microsoft Windows PowerShell. Additionally, it describes the Role Based Access Control (RBAC) administrative model in Lync Server 2010, and highlights the predefined roles and the process to create new custom roles.
Lessons

Managing Lync Server 2010
Role-Based Access Control

Lab : Configuring Users and Rights
After completing this module, students will be able to:

Use Lync Server 2010 management interfaces
Configure Role-Based Access Control

Module 4: Client and Device Deployment and Management
This module explains how to effectively manage desktop clients and devices in a Microsoft  Lync Server 2010 environment. It describes how to create and define client and user policies in Lync Server 2010, as well as new procedures for deploying clients and devices.
Lessons

Preparing for Client Deployment
Deploying and Managing Lync 2010 Clients
Preparing for Device Deployment
Deploying and Managing IP Phones

Lab : Client and Device Management
After completing this module, students will be able to:

Prepare for client deployment
Deploy and manage clients
Prepare for device deployment
Deploy and manage IP phones

Module 5: External User Access
This module explains how to support external access in a Microsoft  Lync Server 2010 deployment. It describes the features and functionality of the Edge Server that support user communication and collaboration with external users, and internal user access to public IM services. Additionally it explains how to configure network routing for the Edge Server, obtain and install certificates, and create and modify Access Edge Policies for federated, remote, and public scenarios.
Lessons

Edge Server Role
Topologies for External User Access
Preparing for External User Access
Edge Server Deployment Process

Lab : Deploying External User Access
After completing this module, students will be able to:

Define the Edge Server role
Consider topologies for external user access
Deploy Edge Server

Module 6: Configuring Basic Enterprise Voice Functionality
This module provides an overview of the major components, features and topology requirements of Microsoft  Lync Server 2010 Enterprise Voice. It explains the capabilities and components that are new or enhanced in Lync Server 2010. It also describes how to prepare, configure, and deploy basic Enterprise Voice functionality.

Lessons

Features of Lync Server 2010 Enterprise Voice
Preparing for Enterprise Voice
Deploying Enterprise Voice

Lab : Configuring Basic Enterprise Voice Functionality
After completing this module, students will be able to:

Describe the features of Lync Server 2010 Enterprise Voice
Prepare for the deployment of Lync Server 2010 Enterprise Voice Functionality
Deploy and configure Lync Server 2010 Enterprise Voice Functionality

Module 7: Extending Enterprise Voice Functionality
This module explains how to configure policies, routes, and usage records. It also describes how to implement the call park and unassigned number features.
Lessons

Configuring Enterprise Voice
Introducing Call Park
Introducing the Announcement Service

Lab : Implementing Enterprise Voice
After completing this module, students will be able to:

Configure Enterprise Voice Functionality
Introduce the Call Park feature into your Enterprise Voice Deployment of Microsoft  Lync Server 2010
Introduce the Unassigned Number feature into your Enterprise Voice Deployment of Lync Server 2010

Module 8: Microsoft Exchange Server 2010 SP1 Unified Messaging (UM) Integration
This module describes the prerequisites for integrating Exchange Server 2010 UM with Lync Server 2010. It also explains how to create and configure a UM dial plan. Additionally, it covers how to use the tools and services needed to integrate Exchange Server 2010 UM with Lync Server 2010. Finally it explains how to enable a user for UM integration with Lync Server 2010.
Lessons

Overview of Exchange Server 2010 SP1 Unified Messaging
Prerequisites for Integrating Exchange Server 2010 SP1 UM with Lync Server 2010
Integrating Exchange Server 2010 SP1 UM with Lync Server 2010

Lab : Integrating Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010
After completing this module, students will be able to:

Perform the necessary tasks to prepare for the integration of Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010
Integrate Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010

Module 9: Implementing Response Groups
This module introduces the Response Group Service and the changes that have been implemented with Microsoft Lync Server 2010. It describes RGS components, including queues, agent groups, workflows, and interactive workflows. It also explains how to use tools such as Lync Server Control Panel, Lync Server Management Shell, and Response Group Configuration Tool to manage workflows.
Lessons

Overview of the Response Group Service and its Application
Response Group Service Components
Response Group Service Management Tools

Lab : Configuring the Microsoft Lync Server 2010 Response Group Service
After completing this module, students will be able to:

Describe the function of the Response Group Service and its new features
Describe the components of the Response Group Service and their settings
Describe the tools used to configure and manage response groups

Module 10: Conferencing in Microsoft Lync Server 2010This module introduces conferencing in Lync Server 2010. It also explains dial-in conferencing in Lync Server 2010 and how to manage and administer conferencing policies.Lessons

Introduction to Conferencing in Lync Server 2010
Dial-In Conferencing in Lync Server 2010
Managing and Administering Conferencing Policies

Lab : Conferencing Configuration and Deployment
After completing this module, students will be able to:

Describe the conferencing modes in Lync Server 2010
Describe the Lync Server 2010 conferencing features
Discuss the conferencing architecture and infrastructure components
Explain conferencing call flows
Explain the conferencing deployment and migration considerations

Module 11: Monitoring and Archiving
This module describes the features and configuration of the Monitoring and Archiving services. It also explains how to interpret the Quality of Experience (QoE) reports and use this information to better manage and deliver a high-quality user experience for Microsoft Lync Server 2010.
Lessons

Describing the Archiving Service
Describing the Monitoring Service
Configuring Archiving and Monitoring

Lab : Configuring and Using Archiving and Monitoring in Lync Server 2010
After completing this module, students will be able to:

Describe the archiving service
Describe the monitoring service
Configure the archiving and monitoring services

Module 12: High Availability and Disaster Recovery in Microsoft Lync Server 2010
This module explains the requirements for high availability as well as the requirements for the Domain Name System (DNS) load balancing feature. It also describes the tools and methods for successfully backing up and restoring a Lync Server 2010 environment. Additionally, it explains how to backup and restore and export and import critical Lync Server 2010 data.
Lessons

High Availability Options
Tools for Backing Up and Restoring Lync Server 2010
Critical Lync Server Data to Export and Import
Critical Lync Server 2010 Data to Export and Import

Lab : Preparing for and Recovering from a Disaster
After completing this module, students will be able to:

Describe the high availability options
Describe the tools for backing up and restoring Lync Server 2010
Export and import critical Lync Server 2010 data
Back up and restore critical Lync Server 2010 data

Module 13: Call Admission ControlThis module introduces Call Admission Control (CAC) in Lync Server 2010 and describes the various components. It explains how to deploy and use CAC bandwidth management to help prioritize and control allocation of network resources to real-time communications sessions.Lessons

Overview of  Call Admission Control
Implementing Call Admission Control

Lab : Implementing Call Admission Control
After completing this module, students will be able to:

Describe an overview of CAC features and functionality
Configure and implement Call Admission Control

Module 14: Deploying and Configuring Enhanced 9-1-1
This module introduces Location Information Server (LIS), which builds on Enhanced 9-1-1, technology to provide location information to users of a network. It explains how to deploy and configure LIS for use with or without Enhanced 9-1-1.
Lessons

Overview of E9-1-1
Deploying and Configuring E9-1-1

Lab : Configuring the Lync Server 2010 Location Information Service for E9-1-1 Calling
After completing this module, students will be able to:

Explain the function, features, components, and requirements of Enhanced 9-1-1
Deploy and configure Enhanced 9-1-1

Module 15: Voice Resiliency Features of Lync Server 2010
This module describes the voice resiliency features of Lync Server 2010. It explains how voice resiliency is used to provide continuous Enterprise Voice service so that users can continue making and receiving calls, even if the central site or the WAN link from a branch to its central site becomes unavailable. It also explores multiple failure scenarios such as central site failover, branch site failover, and WAN failover.
Lessons

Voice Resiliency in Lync Server 2010
Features Available During Various Outage Scenarios

Lab : Implementing Voice Resiliency in Lync Server 2010
After completing this module, students will be able to:

Explain voice resiliency in Lync Server 2010
Explain the features available during various outage scenarios

Additional Reading
To help you prepare for this class, review the following resources:

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