Cisco UCM9VV – Cisco Unified Communications Manager 9.x for Voice and Video Deployments

In this course you will learn how to deploy and manage a Cisco Unified Communications Manager 9.x solution.

Topics covered in this course include integrating Cisco UCM IM and Presence 9.x and Cisco Video Communication Server, features of the Cisco UCM version 9.x, uniform resource identifier dialing and intercluster lookup service.

Who needs to attend

Who needs to attend?
This course is aimed at system engineers and technical support personnel.

what you will learn

What you will learn
Upon completion you will know how to:

  • Cisco UCM configuration and services
  • Cisco UCM integration with Cisco unified IM and presence
  • Cisco UCM integration with Cisco VCS
  • Provision endpoints in Cisco UCM, including Cisco IP phones, Cisco video phones, and Cisco TelePresence endpoints
  • Implement Cisco UCM dial plans and call routing
  • Configure URI dialing
  • Implement the ILS
  • Configure advanced call control features
  • Identify and use Cisco UCM monitoring and troubleshooting tools

Students need to have:

  • CCNA or CCNP certification or equivalent experience
  • Cisco TelePresence installation and configuration training (TICT) or equivalent knowledge
Course outline

Course Outline

1. Cisco UCM Configuration and Services

Cisco UCM Basics
Initial Configuration of Cisco UCM
Activating Cisco UCM Services
Implementing Cisco UCM IM and Presence

2. Provisioning of Endpoints in Cisco UCM

Fundamentals of Provisioning Endpoints
Configuring Jabber for Windows

3. Cisco UCM Integration

Cisco TelePresence Basics
Implementing SIP Trunks
Integrating Cisco UCM and Cisco VCS

4. Cisco UCM Dial Plans and Call Routing

Implementing Dial Plans
Configuring Class of Service
Configuring Call Admission Control (Bandwidth Control)

5. Advanced Call Control Features

Uniform Resource Identifier Dialing
Intercluster Lookup Service
Configuring URI with LDAP Synchronization
Implementing Cisco UCM and VCS Call Control

6. Cisco UCM Monitoring and Troubleshooting

Troubleshooting Cisco UCM
Monitoring Cisco UCM with the Cisco UCM Real-Time Monitoring Tool (RTMT)
Implementing Call Detail Records

Follow on
There are no follow-ons for this course.

Certification programs
There are no certifications associated with this course.