IT TRAINING

Cisco CUICAU – Cisco Unified Intelligence Center for Advanced Users v1.1

In this course you will learn how to use the Cisco Unified Intelligence Center in order to modify and create reports.

Topics covered in this course include reporting solutions, creation and modification of reports, disparate data sources and how to access varied data across multiple Cisco product families.

Who needs to attend

Who needs to attend?
This course is aimed at anyone interested in acquiring advanced knowledge regarding the Cisco Unified Intelligence Center.

what you will learn

What you will learn
Upon completion you will know how to:

  • Overview of Cisco Unified Intelligence Center
  • Reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • How to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e., creating thresholds, show/hide columns, charts and more)
  • How to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • How to install, administer, and provide security for the Cisco Unified Intelligence Center solution
Prerequisites

Prerequisites
Students need to have:

  • Working knowledge of Cisco Unified Contact Center Enterprise
  • Working knowledge of contact center operations
Course outline

Course Outline

Students need to have:

 

1. Cisco Unified Intelligence Center Overview

Introducing Cisco Unified Intelligence Center

 

2. Cisco Unified Intelligence Center Administration and Security

Managing Users and Security in Cisco Unified Intelligence Center

 

3. Cisco Unified Intelligence Center Reports

Running Cisco Unified Intelligence Center Reports
Using Permalinks
Modifying Cisco Unified Intelligence Center Stock Reports

 

4. Cisco Unified Intelligence Center Custom Reporting

Creating a New Cisco Unified Intelligence Center Report

 

5. Cisco Unified Intelligence Center Overview for the Advanced User

Understanding Cisco Unified Intelligence Center Deployment Considerations

 

6. Cisco Unified Intelligence Center Installation and Administration

Cisco Unified Intelligence Center Security and License Types
Installing Cisco Unified Intelligence Center
Managing Cisco Unified Intelligence Center Components
Understanding Cisco Unified Intelligence Center Administration

 

7. Using CUIC Value Lists and Collections

Using Value Lists and Collections

 

8. Cisco Unified Intelligence Center Custom Reporting

Understanding Cisco Unified CCE Key Concepts
Using Report Definitions
Searching Call Detail Records

Follow on
There are no follow-ons for this course.

Certification programs
There are no certifications associated with this course.