IT TRAINING

Cisco CICD – Implementing Cisco Collaboration Devices v1.0

In this course you will learn about the architecture, components, funcitonalities and features of Cisco Unified Communications solutions and describes how daily job tasks like system monitoring, moves, adds and changes are done on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence.

Who needs to attend

Who needs to attend?
This course is aimed at anyone interested in maintaining and operating a Cisco Unified Communications solution based on Cisco Unified Communciations Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence.

what you will learn

What you will learn
Upon completion you will know how to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, Cisco Unified Communications Manager and IM Presence Service.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution
Prerequisites

Prerequisite
Students need to have:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Course outline

Course Outline

1. Cisco Unity Connection
Designing and Deploying Cisco Unity Connection
Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Configuring Cisco Unity Connection Users, Templates and Class of Service
Configuring the Cisco Unity Connection System
Implementing Cisco Unity Connection Dial Plan and Call Management
Configuring Unified Messaging
Troubleshooting Cisco Unity Connection
Deploying Voice Mail Redundancy in Branch Offices
2. Cisco Unity Express
Designing and Deploying Cisco Unity Express
Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Configuring Cisco Unity Express Users Accounts and Features
Configuring Call Routing with Cisco Unity Express Auto-Attendant
Troubleshooting Cisco Unity Express
3. Cisco Unified IM and Presence Implementation
Designing and Deploying Cisco Unified IM and Presence
Describing Cisco Unified Communications IM and Presence Components and Communication Flows
Integrating Cisco Unified Communications IM and Presence
Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
Configuring Cisco Jabber Mobile and Integrating Directory Servers
Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
4. Video Provisioning and Integration in a Unified Communications Deployment
Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
Describing Video Infrastructure
Describing Cisco TMS