CAPPS – Implementing Cisco Collaboration Applications v1.0

During this course you will learn how to implement Cisco Collaboration applications like Cisco Jabber, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express and Cisco TelePresence Management Suite. The course is based on the software version 10.6.

Who needs to attend

Who needs to attend?
This course is aimed at engineers responsilbe for deploying Cisco Collaboration solutions and anyone interested in attaining the CCNP Collaboration Certification.

what you will learn

What you will learn
Upon completion you will know how to:

  • Describe how Cisco Unity Connection is virtualised, designed and deployed in single and multi-site deployments
  • Integrate Cisco Unity Connection with the call processing system using SCCP and SIP
  • Manage the end users and feature access in Cisco Unity Connection
  • Set up Cisco Unity Connection and import users from an LDAP server and from Cisco Unified Communications Manager
  • Implement call management and call routing including the dial plan and call handlers
  • Explain unified messaging single inbox and how Microsoft Exchange is integrated
  • Describe how voice messaging systems can be monitored and how to troubleshoot Cisco Unity Connection issues
  • Describe how to enable voice messaging in remote branches during WAN outages in centralised deployments


Students need to have:

  • Working knowledge of converged voice and data networks
  • Basic Knowledge of Cisco IOS Gateways
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Prior attendance of ICOMM or CICD, and CIPT1 or CIPTV1 is recommended
Course outline

Course Outline

1. Cisco Unity Connection
Designing and Deploying Cisco Unity Connection
Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Configuring Cisco Unity Connection Users, Templates and Class of Service
Configuring the Cisco Unity Connection System
Implementing Cisco Unity Connection Dial Plan and Call Management
Configuring Unified Messaging
Troubleshooting Cisco Unity Connection
Deploying Voice Mail Redundancy in Branch Offices
2. Cisco Unity Express
Designing and Deploying Cisco Unity Express
Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Configuring Cisco Unity Express Users Accounts and Features
Configuring Call Routing with Cisco Unity Express Auto-Attendant
Troubleshooting Cisco Unity Express
3. Cisco Unified IM and Presence Implementation
Designing and Deploying Cisco Unified IM and Presence
Describing Cisco Unified Communications IM and Presence Components and Communication Flows
Integrating Cisco Unified Communications IM and Presence
Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
Configuring Cisco Jabber Mobile and Integrating Directory Servers
Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
4. Video Provisioning and Integration in a Unified Communications Deployment
Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
Describing Video Infrastructure
Describing Cisco TMS