Cisco ACUCW2 – Administering Cisco Unified Communications Workspace Part 2: Advanced v9.x

In this course you will learn how to build a UC infrastructure as well as how to dploy a variable-lenght on-net dial plan for multiple sites and overlapping extensions.

Topics covered in this course include Cisco Unified Communications Manager advanced administration, v8 and v9 features, how to deploy E.164 and bandwidth management and call admission control tools in order to manage calling in a network with multiple sites.

Who needs to attend

Who needs to attend?
This course is aimed at network architects, administrators and engineers.

what you will learn

What you will learn
Upon completion you will know how to:

  • Advanced CUCM architecture and terminology
  • How the CUCM Service and Platform GUIs and CLI work
  • Activate, start, and stop CUCM services
  • Configure base CUCM components, such as date time groups, device pools, and Call Manager groups
  • Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
  • Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
  • Use local route groups and global transformations to simplify your dial plan
  • Build a dial plan supporting multiple sites with overlapping extensions
  • Investigate globalization and the challenges of the NANP
  • Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced access codes
  • Hunt lists and their configuration
  • Use bandwidth management and call admission control tools to control calls between sites
  • CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
  • Configure presence and BLF
  • Set up media resources to use for MOH and conferencing
  • Use Enterprise License Manager to manage licenses

Students need to have:

  • Experience performing basic CUCM administrative tasks, including IP Phone moves, adds
  • Exposure to the CUCM Administrative GUI
Course outline

Course Outline

1. Cisco Unified Communications Manager (CUCM)

Deployment and Redundancy Options
Advanced Administration Options: CLI, OS, and Services
Managing Services and Initial Configuration
Configuring System Parameters
Issues in Multisite Deployments

2. CUCM Dial Plan and Calling Privileges

Call Routing Components
SIP Trunks
Calling Privileges and Restrictions
Digit Manipulation
Gateway Selection and PSTN Access Features
Local Route Groups and Global Transformations

3. Bandwidth Management and Call Admission Control

Configuring Codec Use
Implementing Call Admission Control

4. Cisco Unified Presence
5. CUCM Mobility

Implementing Device Mobility
Implementing Extension Mobility
Implementing Cisco Unified Mobility: Single Number Reach

6. Implementing Call Coverage
7. Cisco Unified Workspace Licensing

Understanding licensing
Managing User Accounts in CUCM using LDAP

Certification programs
There are no certifications associated with this course.