Cisco ACUCW1 – Administering Cisco Unified Communications Workspace Part 1: Basic v10.5

In this course you will learn how to configure users and associate them with phones as well as how to carry out moves, adds and changes of Cisco IP phones.

Topics covered in this course include configuration of features like DND, Music on Hold, MeetMe conferencing and share lines and how to access the CUCM user web pages. You will also learn how to configure voice mail accounts, how to build a Jabber Client and manage licenses with Prime License Manager.

Who needs to attend

Who needs to attend?
This course is aimed at administrators, engineers and network architects.

what you will learn

What you will learn
Upon completion you will know how to:

  • Basic CUCM architecture and terminology
  • How the CUCM administrative and user GUIs work
  • Device pools and other common elements of phone configuration
  • Add and delete phones manually and using auto registration
  • Use the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
  • Configure phones for Class of Service using the line/device approach
  • The NANP
  • Configure phones for voice mail
  • Investigate CDR and billing using third-party systems
  • Components of the Unity Connection systems and how they integrate into a unified messaging system
  • Configure Cisco Unity Connection users
  • Deploy and use the Cisco Jabber Client


Students need to have:

  • Familiarity with relevant technologies

It is recommended but not compulsory:

  • Understanding of router configuration
Course outline

Course Outline

1. Introduction to Cisco Unified Communications

Understanding Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions

2. Understanding User Interfaces

Understanding Administrator Interfaces
Understanding End-User Interfaces

3. End User Configuration and Deployment

Deploying Endpoints and End Users
Understanding End-User Characteristics
Understanding End-User Implementation

4. Endpoint Configuration and Deployment

Describing Dial Plan Components
Implementing Endpoint Addressing
Understanding Endpoint Characteristics
Understanding Endpoint Implementation

5. Call Flow Configuration and Deployment

Understanding Call Flows and Call Legs
Understanding Impact on Call Legs
Implementing Calling Privileges
Implementing Call Coverage

6. Media Resource Configuration and Deployment

Describing Media Resources
Annunciators and MOH
Describing Conference Devices
Implementing Conference Bridges

7. Cisco Unity Connection Mailboxes

Understanding Cisco Unity Connection
End User Voice Mailbox

Certification programs
There are no certifications associated with this course.