ACUCW1 – Administering Cisco Unified Communications Workspace Part 1: Basic v9.x

In this course you will learn how to configure simple features, such as shared lines and barge, Music on Hold, DND, MeetMe conferencing, access to CUCM user web pages. Other topics include build a Jabber Client, voice mail accounts for users and manage a license using Prime License Manager with Cisco Unified Communications Manager v 10.5

Who needs to attend

Who needs to attend?
This course is aimed at administrators, network architects, integrators with overall responsibility for Cisco Collaboration and engineers.

what you will learn

What you will learn
Upon completion you will know how to:

  • Basic CUCM architecture and terminology
  • How the CUCM administrative and user GUIs work
  • Device pools and other common elements of phone configuration
  • Add and delete phones manually and using auto registration
  • Use the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
  • Configure phones for Class of Service using the line/device approach
  • The NANP
  • Configure phones for voice mail
  • Investigate CDR and billing using third-party systems
  • Components of the Unity Connection systems and how they integrate into a unified messaging system
  • Configure Cisco Unity Connection users
  • Deploy and use the Cisco Jabber Client


Familiarity with relevant technologies and an understanding of router configuration is recommended but not required

Course outline

Course Outline

1. Introduction to Cisco Unified Communications
Understanding Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions
2. Understanding User Interfaces
Understanding Administrator Interfaces
Understanding End-User Interfaces
3. End User Configuration and Deployment
Deploying Endpoints and End Users
Understanding End-User Characteristics
Understanding End-User Implementation
4. Endpoint Configuration and Deployment
Describing Dial Plan Components
Implementing Endpoint Addressing
Understanding Endpoint Characteristics
Understanding Endpoint Implementation
5. Call Flow Configuration and Deployment
Understanding Call Flows and Call Legs
Understanding Impact on Call Legs
Implementing Calling Privileges
Implementing Call Coverage
6. Media Resource Configuration and Deployment
Describing Media Resources
Annunciators and MOH
Describing Conference Devices
Implementing Conference Bridges
7. Cisco Unity Connection Mailboxes
Understanding Cisco Unity Connection
End User Voice Mailbox

Certification programs
There are no certifications associated with this course.