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TVOICE - Troubleshooting UC Systems v8.0

Course details

Learn to diagnose and solve the most common causes of trouble in Cisco UC systems.

Part of Cisco's recent announcement for the CCNP Voice certification program includes this new course TVOICE which replaces TUC. If you already completed some of your CCNP Voice certification exams, you have a limited time to finish. For complete details including a suggested training path, visit our CCNP Voice page.

This course equips you with the knowledge and skills required to troubleshoot Unified Communications (UC) systems and solutions in enterprise, mid-market,and commercial deployments. You'll learn problem triage, as well as troubleshooting methodology, resources, tools, and fixes at the integrated system/solution level. You will cover troubleshooting components, such as Cisco Unified Communications Manager (CUCM), Cisco Unity, videoconferencing, and network infrastructure.

We have refocused the standard TVOICE labs to give you hands-on experience troubleshooting a realistic North American dial plan to better simulate the environment you work in every day. You will troubleshoot a network with:

  • A different area code deployed simulating the North American Dial Plan (NADP)
  • Variable-length on-net dial plan supporting multiple sites with overlapping extensions
  • Headquarters in North America with multiple branches in North America and Europe
  • Local route groups and global transformations

The Global Knowledge lab environment has been customized for North American students to ensure that CCNP Voice Professionals learn the skills they need for the North American environment. Other training partners provide a basic topology oriented with a HQ in Europe and a branch in North America.

Our expert instructors designed an enhanced topology that's better for understanding the issues with multisite deployment and globalization in North America and the nuances of implementing the NANP (e.g., 10-digit dialing, service codes beyond 911, issues with local and long distance calls to the same area code, overlapping 7- and 10-digit dialing, etc.).

Every student pod includes:

  • IP Phones preconfigured
  • A full variable-length on-net dial plan as described in Cisco's UC System Release 8.x SRND, including line/device Class of Service:
    • Headquarters location with PRI, FXO, and SIP trunk connectivity to PSTN
    • Branch A and Branch B locations with overlapping extensions
    • Frankfurt location with European dial plan
    • Local route groups deployed
    • Global transformation patterns used for digit manipulation
  • A full E.164 globalized dial-plan
  • Locations and regions
  • Device pools
  • Device mobility, extension mobility, and unified mobility mobile voice access
  • Media resources, resource group,s and resource group lists
  • SRST, COR, and media resources deployed on routers
  • SIP, H.323, MGCP, and Gatekeeper included
  • New CUCM 8.0 features, such as SAF and SIP precondition

Who needs to attend?

  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Voice certification

Prerequisite

CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v8.0

CIPT2 - Implementing Cisco Unified Communications IP Telephony Part 2 v8.0

Follow on

There are no follow-ons for this course.

Certification Programs

Exam Numer: 642-427

Associated Certifications: CCNP Voice (formerly known as CCVP)

Training schedule

At this moment there are no public schedules for this course. Fill out the need analysis form for a custom training or contact a sales representative for more information.